Reducing risk on missed appointments

Perhaps you’ve noticed more than a few patients at the office repeatedly miss their follow-up appointments. If this is the case, it’s important that follow-ups are made to promote patient safety. Also, when necessary, it’s a good idea to monitor handoffs to ensure the quality of patient care as well as reduce the risk of liability. The experts at The Doctors Company, the nation’s largest physician-owned medical malpractice insurer, makes the following observations for reducing these risks:

  • Establish a formal tracking system for missed appointments.
  • Follow-up with patients to reschedule.
  • Document missed appointments in the patient’s record.
  • Send a letter to patients who repeatedly miss appointments.
  • Explain the importance of follow-up care.
  • If necessary, consider termination of the patient.

For more information on how to reduce risk and encourage patient safety,



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