Perhaps you’ve noticed more than a few patients at the office repeatedly miss their follow-up appointments. If this is the case, it’s important that follow-ups are made to promote patient safety. Also, when necessary, it’s a good idea to monitor handoffs to ensure the quality of patient care as well as reduce the risk of liability. The experts at The Doctors Company, the nation’s largest physician-owned medical malpractice insurer, makes the following observations for reducing these risks:
- Establish a formal tracking system for missed appointments.
- Follow-up with patients to reschedule.
- Document missed appointments in the patient’s record.
- Send a letter to patients who repeatedly miss appointments.
- Explain the importance of follow-up care.
- If necessary, consider termination of the patient.
For more information on how to reduce risk and encourage patient safety, www.thedoctorscompany.com/patientsafety.