AdventHealth Opens ER Near Walt Disney World Resort with Groundbreaking Patient Experience

The new ER, located at FLAMINGO CROSSINGS Town Center, offers a range of services for Central Florida visitors and community members including Walt Disney World Resort guests and cast members.

ORLANDO, Fla., May 17, 2023 — AdventHealth hosted a ribbon-cutting ceremony at its new offsite emergency room department located at FLAMINGO CROSSINGS Town Center, bringing trusted emergency care and a first-of-its-kind patient experience for Central Florida visitors and community members, including Walt Disney World Resort guests and cast members.

To commemorate this important milestone in the latest chapter of the alliance in which AdventHealth became the Official Health Care Provider of Walt Disney World Resort, as well as the Official Virtual Health Care Provider of Walt Disney World  Resort, special guests – Mickey Mouse and Minnie Mouse — participated in the ceremony.  

“We are pleased to celebrate the grand opening of this unique and innovative facility, which will provide convenient, whole-person care for Central Floridians and visitors alike,” said Randy Haffner, CEO of AdventHealth Florida. “We are combining AdventHealth’s clinical expertise and Disney-inspired designs to provide exceptional care within a calming environment. We want to provide this option so visitors can get the care they need with minimal disruption to their plans and enjoy the trip of a lifetime,” Haffner added.

The emergency room, located near the western gateway to Walt Disney World Resort, will be staffed by a comprehensive clinical team including board-certified emergency physicians and nurses. The state-of-the-art design of the facility and team member training will bring an enhanced patient experience for those who need emergency care and access to specialists including experts in heart, stroke and stomach pain.  

The ER’s design and patient experience will be unique in the AdventHealth network, with Key West-influenced architecture and Disney-inspired touches and familiar characters from The Little Mermaid, Moana, and the Finding Nemo film series to enhance the patient experience. The patients’ journey to whole-person care begins with a unified water-themed setting, with the use of color, sound and light to help patients feel at ease and feel whole. By utilizing unique technology, patients can create a peaceful and calming environment that puts control in the palm of their hands.  Each patient room is equipped with a media screen that features custom Disney animated content.

The approximately 19,000-square-foot facility will have 24 private patient rooms; respiratory therapy; diagnostic imaging including CT scans, X-ray and ultrasound; and a full-service laboratory.  

For Walt Disney World Resort guests with health care needs, AdventHealth also provides a diverse range of services and vacation planning tools, both before and during their trips through the AdventHealth World of Wellness. The AdventHealth World of Wellness is a health care ecosystem that offers Walt Disney World Resort guests access to convenient care services that are just a call or a click away.

“As the official healthcare provider of Walt Disney World Resort, AdventHealth is there to offer medical care for our guests if they need it. Their new full-service emergency room at FLAMINGO CROSSINGS Town Center is also a welcome addition to the community and its residents.  On behalf of all of us here at Disney, I would like to congratulate AdventHealth as they open this beautiful new facility,” said Jeff Vahle, President, Walt Disney World Resort.  

AdventHealth ER at FLAMINGO CROSSINGS Town Center will open to the public later this month.

To learn more about the AdventHealth resources available to Walt Disney World Resort guests, visit  

AdventHealth Orlando Newsroom 

About the AdventHealth Central Florida Division: 

AdventHealth’s Central Florida Division encompasses more than 20 hospitals and ERs in the six counties in and surrounding metro Orlando. The world-class hospitals, combined with a comprehensive outpatient care network, have more than 3.4 million inpatient encounters and more than 5.7 million inpatient visits annually. AdventHealth also has an expansive research portfolio in Central Florida, with more than 500 clinical trials and studies in progress. The organization has a deep commitment to serving the community and has a local financial impact of more than $1 billion annually. AdventHealth and its employees are responsible for nearly 20 percent of Central Florida’s economy. The division’s flagship campus — AdventHealth Orlando — boasts nationally and internationally recognized programs, and serves as a major tertiary and quaternary referral hospital for much of the Southeast, the Caribbean and Latin America. Quality specialty care is provided through AdventHealth Institutes, which is nationally recognized in numerous specialties. AdventHealth Orlando has been recognized by U.S. News & World Report, Newsweek, Centers for Medicare and Medicaid Services, and the Leapfrog Group. Learn more about the Central Florida Division on our Newsroom


FLAMINGO CROSSINGS Town Center, a new master-planned, mixed-use development with hotels, shopping and dining experiences, is currently under construction at the western gateway to Walt Disney World Resort. Once completed, guests will discover a compelling mix of over 40 familiar brands and unique-to-market offerings in a 200,000-square-foot, open-air, retail hub. Conveniently located near area attractions and theme parks, FLAMINGO CROSSINGS Town Center will serve a dynamic and growing Central Florida area at the intersection of the Western Way and the FL-429 toll way (Orlando’s Western Beltway). 

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